Terms | Headwater Dispatch

These terms cover your use of headwaterdispatch.com and our text-message program. Businesses that use our call-answering service also sign a Master Services Agreement, which controls if it conflicts with these terms.

Who we are

Headwater Dispatch is a d/b/a of Headwater Analytics LLC, a Florida limited liability company. Contact us at hello@headwaterdispatch.com.

Our service in brief

We answer phone calls on behalf of our business customers when their staff can't, take messages and service requests, connect urgent calls to their staff, and send them summaries. We don't perform, price or guarantee our customers' work. Our customers confirm jobs and prices with their callers directly. We are not an emergency service. In an emergency, call 911.

Text-message program

Program: Headwater Dispatch call alerts and service-request texts.
What you'll receive: business owners and staff who sign up receive call summaries, urgent pages and weekly reports. Callers who ask for one receive a confirmation of their service request.
How often: message frequency varies with call volume.
Cost: message and data rates may apply.
To stop: reply STOP to any message. You'll get one message confirming you're unsubscribed. Reply START to subscribe again.
Help: reply HELP, or email support@headwaterdispatch.com.
Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle your information. We don't share mobile information with third parties or affiliates for marketing or promotional purposes.

Using this website

You may use this site to learn about our service and to contact us. Don't misuse it, interfere with it, or try to access parts of it you're not authorized to use. Content on this site is provided for general information.

Disclaimers

This website is provided "as is." To the extent the law allows, we disclaim all warranties about the website, and we aren't liable for indirect or consequential damages from your use of it. Terms for our paid service are set out in our customer agreement.

Governing law

These terms are governed by Florida law. Any dispute about them will be resolved in the state or federal courts located in Miami-Dade County, Florida.

Changes

We may update these terms. The date at the top shows when they last changed.